Current Job Opportunities

IT Intern

Location

Bremerton

Category

Information Technology

Summary

As an Intern at Kitsap Bank you will learn the roles and responsibilities within the department you are placed in. Each internship is tailored to a specific department, providing you with knowledge, hands-on experience. More importantly, regardless of the business area, from day one you’ll be welcomed as a contributing team member.  You will learn how we keep customers at the forefront of everything we do and our passion to give back to local communities.

Compensation Structure:

Grade:12        Range: $16.28 – $22.16                  

 

Required Education, Experience, and Skills

• Working towards a Bachelor’s degree. 
• Strong interpersonal skills and communication skills, including ability to apply good human relations skills in dealing with bank staff and prospective clients.
• Detail-oriented and well-organized.
• Ability to handle multiple priorities and produce results.
• Ability to work independently as well as part of a team.
• Creative/innovative problem solver.
• Self-motivated/takes initiative.
• Ability to effectively utilize computer technology.  Proficiency in Microsoft Office Suite programs.
• Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, and ten-key calculator.

Physical/Mental Requirements:

• Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists. 
• Requires use of close and distance vision.
• Ability to read, write, speak and understand English and effectively communicate with Bank clients. 
• Travel may be required on occasion.    
• Ability to discern information and formulate appropriate action. 
• Ability to lift up to 30 pounds.

Benefits

Retirement:

401k (match 4%) and Profit Sharing

Time Off:

1 Sick Day per Month

APPLY NOW

Client Service Specialist I, II, III or Senior (DOE)

Location

Silverdale

Category

Retail Banking

Summary

The Client Service Specialist I provide exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients at branches throughout a Region.  Accurately and efficiently processes and records routine transactions for Bank clients.  Actively promotes the Bank’s products and services to gain and deepen client relationships.

Compensation Structure:

Grade:             12    Range: $16.28 - $22.16              

Grade:             13    Range: $16.86 - $23.94

Grade:             14    Range: $17.53 - $25.25

Grade:             15    Range: $19.13 - $27.74

This position may be eligible for quarterly incentive pay and an annual bonus depending on business factors and if the employee meets eligibility criteria.

Essential Functions:

• Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and money transfers. 
• Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed. 
• Discusses consumer and commercial products, quotes product rates when appropriate. 
• Assists with branch and/or drive-up opening and closing procedures.
• Assists clients with safe deposit box services. Processes payments and key deposits and refunds.
• Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
• Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
• Develops, maintains and demonstrates a basic knowledge of current Bank products and services. 
• May perform or back up vault and ATM duties.
• Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
• Maintain the safety and confidentiality of client information. 

Additional Responsibilities:

• Other duties as assigned. 

Required Education, Experience, and Skills

• High school diploma or equivalent.
• Minimum of six months cash handling, customer service and/or sales experience.
• Ability to accurately handle cash.
• Must be a team player with a positive attitude.
• Excellent customer service skills.
• Ability to work a flexible schedule and travel between branches as needed.
• Ability to perform basic math – addition, subtraction, multiplication, fractions and percentages. 
• Ability to effectively utilize computer technology. 
• Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator
• Banking experience preferred 

Physical/Mental Requirements:

• Ability to stand during the work shift. 
• Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists. 
• Requires use of close and distance vision.
• Ability to read, write, speak and understand English and effectively communicate with Bank clients.  
• Ability to discern information and formulate appropriate action. 
• Ability to lift up to 30 pounds.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts and Health Spending Accounts
• Lifestyle Spending Accounts
• Health Reimbursement Accounts
• Employee Assistance Program
• Company Sponsored Life/AD&D and Long Term Disability
• Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
• Pet Insurance

Retirement:

• 401k (match 4%) and Profit Sharing

Time Off:

• 10 Vacation days (prorated during first year)
• 2 Personal Days
• 1 Volunteer Time Off Day
• 11 Holidays
• 1 Sick Day per Month

APPLY NOW

Online Support Specialist I or II (DOE)

Location

Bremerton

Category

Information Technology

Summary

The Online Support Specialist I provides technical and customer service support for all Online Banking Services including Cash Management.  They are also responsible for performing records maintenance and preparing various reports.  They provide excellent internal and external customer service representing Kitsap Bank in a courteous, professional and positive manner. They must be a self-starter, with strong attention to detail, and have the ability to multi-task in a fast-paced team environment.    

Grade:             14         Range: $17.53 – $25.25            

                        15         Range: $19.13 – $27.74

                        16         Range: $21.35 – $32.04

This position may be eligible for an annual bonus depending on business factors and if the employee meets eligibility criteria.

Essential Functions:

• Provides customer service to clients and branch support for Online Banking Services:  Online Banking, Bill Pay, Mobile Banking, Mobile Deposit and eStatements.
• Provides customer service to clients and branch support for Cash Management modules: ACH Origination, Commercial Bill Pay, Remote Deposit Capture, and Positive Pay.
• Answers, responds to and logs a minimum of 20% of the total number of client and employee telephone calls received in an accurate and timely fashion following the bank’s identification procedure utilizing Contact Center for documentation. 
• Processes Online Banking and Mobile Deposit enrollments; reviewing customer and account data according to established criteria.
• Reviews Mobile Deposit items in accordance with established procedures and customer limits; ensuring overlimit requests are approved.  
• Drafts responses to client emails, logs and responds to voicemails and drafts responses to secure messages sent via the OLB system.
• Scrubs Positive Pay exceptions, processing corrections according to bank procedure and contacting clients for review reminders
• Completes set-up and maintenance for Cash Management Services
• Prepares various reports for Online Support services processing and maintenance, including, Funds Transfers, Stop Payments, Bill Pay, Deposit Connect, FXD, eStatements and the Imaging system.
• Reviews and researches Guardian anomaly detection alerts, escalating to the branch or OLS Management as appropriate.
• Maintains confidentiality of all records, accounts and transactions according to the Clean Desk Policy
• Performs Online Support functions in accordance with bank policies and procedures

Additional Responsibilities:

• May be cross-trained in OLS II tasks
• Works with Online Support Management to test, document and implement new products, processes and procedures
• Helps minimize expenses associated with supplies, equipment and staffing.
• Supports Bank decisions and policy changes in a positive manner.
• Assists in keeping the area and building secure
• Upon completion of being trained in a task, each employee is required to complete a thorough review of all written procedures related to the task and make notes to review with OLS Management before they are considered proficient in the task.
• Performs other duties as assigned.

Required Education, Experience, and Skills

• High school diploma or GED required. 
• 2 to 3 years customer service experience within a bank, financial services or technical service industry.  Equivalent combinations of education and experience may be considered.
• Thorough understanding of electronic banking operations and online banking functionality.
• Past work experience requiring sound judgment, decision making and problem solving skills.
• Strong knowledge of Microsoft Office products (Word, Excel, Outlook and Internet Browsers) with the ability to multi-task on the telephone and computer.  Excellent written skills.
• Ability to navigate, inquire and perform maintenance using FIS applications.
• Fosters team approach with a positive attitude 
• Demonstrates organizational and analytical skills, and the ability to work collaboratively and independently.
• Ability to organize and prioritize daily tasks and workflow in order of importance. Flexible and adaptable to change.
• Demonstrates strong attention to detail
• Demonstrates organizational and analytical skills, and the ability to work collaboratively and independently with minimal errors.
• Experience reconciling accounts.
• Ability to communicate well, on the phone and in person, demonstrating courtesy, tact and patience.
• Demonstrated experience in customer technical issue resolution.
• Ability to effectively utilize computer technology. 
• Ability to operate standard office equipment such as a multi-purpose copy/fax machine and telephone.

Physical Requirements:

• Ability to speak, hear, stand, walk, and use repetitive motion of the hands/wrists.
• Requires use of close and distance vision.
• Ability to communicate effectively on the telephone, hearing and speaking clearly.
• Ability to lift up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts and Health Spending Accounts
• Lifestyle Spending Accounts
• Health Reimbursement Accounts
• Employee Assistance Program
• Company Sponsored Life/AD&D and Long Term Disability
• Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
• Pet Insurance

Retirement:

• 401k (match 4%) and Profit Sharing

Time Off:

• 10 Vacation Days (prorated for first year)
• 2 Personal Days
• 1 Volunteer Time Off Day
• 11 Holidays
• 1 Sick Day per Month

APPLY NOW

Branch Manager I, II or III (DOE)

Location

Port Orchard

Category

Retail Banking

Summary

The Branch Manager I is responsible for overall profitability of assigned branch by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals.  Management and leadership duties include: employee development and engagement, ongoing coaching, and performance management.  Branch Managers are responsible for building the bank’s presence in the community and prospecting and enhancing business relationships. This position is generally responsible for a branch with no more than five direct reports. The Branch Manager I position provides and models exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients. 

Compensation Structure:

Grade:             18    Range: $67,724.80 - $85,519                 

Grade:             19    Range: $67,724.80 - $100,502

Grade:             20    Range: $75,212 - $116,576

This position may be eligible for quarterly incentive pay and an annual bonus depending on business factors and if the employee meets eligibility criteria.

Essential Functions:

• Plans, coordinates and monitors the overall activities and operations of the branch, including tracking and monitoring sales, customer service, and performance against established goals and objectives.
• Manages an active calling program targeting small businesses in the market area.
• Fosters professional bank relationships requiring teamwork with Cash Management, Merchant Services, Olympic Investments, lenders and other Bank departments.
• Develops and leads quarterly sales, marketing, and business development plans for the branch.
• Reviews and approves the daily overdraft report.
• Monitors branch budget to include income and expense control.
• Assumes overall accountability for branch performance, audits and compliance.   Ensures that all internal operational procedures and credit controls are adhered to on a consistent basis. 
• Ensures staff follows bank policies, procedures, security requirements, and government regulations. 
• Participates in branch functions and community activities to promote the Bank’s image and growth in a professional manner. 
• Provides ongoing training and mentoring to branch staff to enhance product knowledge and sales referrals. 
• Provides direct reports with proper tools and authority to execute their assigned functions. Develops skills of staff through coaching, training, counseling and performance management.
• Models and ensures that staff actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.  
• Develops, maintains and demonstrates a thorough knowledge of Kitsap Bank products and services, documentation requirements and systems operation.
• Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
• Maintain the safety and confidentiality of customer information. 
• Interviews clients to determine banking needs.  Discusses consumer and commercial products.
• Accurately quotes rates, terms and programs to meet client consumer lending needs.  Facilitates the end to end process from loan origination to closing for both non real estate and real estate secured lending products.

Additional Responsibilities:

• Other duties as assigned. 

Required Education, Experience, and Skills

• High school diploma or equivalent.  Bachelor’s degree preferred. 
• Five plus years’ experience in banking and/or the financial service industry.
• Proven ability to provide professional, responsive customer service; providing strong customer service delivery, sales, business development and relationship building skills. 
• Strong managerial and leadership skills are required to manage, motivate, and develop direct reports. 
• In-depth working knowledge of banking products and services and the consumer lending process.
• Proven ability to assess client needs and identify opportunities for cross-selling Bank products and services. 
• Demonstrated ability to manage income and expense budget.
• Knowledge of federal and state laws and regulations relating to branch operations and consumer lending.
• Strong listening, verbal written and verbal communication skills.
• Ability to effectively utilize computer technology. 
• Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator.
• Demonstrated success in achieving established sales goals.
• Must meet NMLS registration requirements*

*Note:  This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. You will be subject to the required registration process, which includes a criminal background check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. The Bank will verify whether the applicant has been included in any of the following lists:  U.S. System for Award Management (SAM), the HUD Limited Denial of Participation List (LDP List), or the Federal Housing Finance Agency’s (FHFA) Suspended Counterparty Program (SCP) list.  Inclusion on any of these lists may also result in a rescission of your offer or termination of employment.

Physical/Mental Requirements:

• Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists. 
• Requires use of close and distance vision.
• Ability to read, write, speak and understand English and effectively communicate with Bank clients. 
• Travel is occasionally required to client’s places of business.
• Ability to discern information and formulate appropriate action. 
• Ability to lift up to 30 pounds.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts and Health Spending Accounts
• Lifestyle Spending Accounts
• Health Reimbursement Accounts
• Employee Assistance Program
• Company Sponsored Life/AD&D and Long Term Disability
• Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
• Pet Insurance

Retirement:

• 401k (match 4%) and Profit Sharing

Time Off:

• 15 Vacation Days (prorated for first year)
• 2 Personal Days
• 1 Volunteer Time Off Day
• 11 Holidays
• 1 Sick Day per Month

APPLY NOW

Deposit Support Operations Officer

Location

Bremerton

Category

Information Technology

Summary

The Deposit Support Operations Officer directs the daily operations and performance of the staff in the Deposit Support Department.  They are responsible for a wide variety of operational and deposit banking system functions for Kitsap Bank and ensures the timeliness and accuracy of all Deposit Support functions.

Grade:              19         Range: $67,724.80 - $100,502

This position may be eligible for an annual bonus depending on business factors and if the employee meets eligibility criteria.

Essential Functions:

• Responsible for ensuring daily Deposit Support duties are completed in the required timeframes and that all policies, procedures and regulations are followed.
• In partnership with Human Resources and Deposit Support Management, consults and provides direction to Deposit Support staff in the areas of performance management, coaching, training and progressive discipline.
• Plan and coordinate Deposit Support and Courier staff work schedules to cover vacations and absences and ensure that duties are completed timely and efficiently.
• Review, document and monitor occurrences for all Deposit Support and Courier staff time card entries and manage employee hours to avoid overtime. 
• Complete Career Profiles and Annual Performance Appraisals for Deposit Support and Courier staff in a timely manner. 
• Provide first level support to Deposit Support staff to answer questions and assist in completing all assigned tasks. 
• Cross train on all Deposit Support positions to provide support as needed.
• Responsible for the ongoing review of current Deposit Support policies and procedures and the development of new policies and procedures as needed for the safe and sound operations of the Deposit Support systems.
• Responsible for the review of Deposit Support daily reconciliations of online dollar transactions, general ledger entries and control accounts.
• Review and approve Deposit Support Certifications communicating all audit exceptions to Deposit Support Management for approval. 
• Assist with documentation for external audits and exams.
• Assist with new product and software implementations as needed. 
• Manage tax related year end time lines to ensure annual tasks and required timelines are met. 
• Identify and develop ways to operate more cost effectively and efficiently.

Additional Responsibilities:

• Perform other duties as assigned.

Required Education, Experience, and Skills

• High school diploma or GED.
• Minimum of 3 years supervisory/management experience in a bank or financial services industry.  Equivalent combinations of education and experience will be considered.
• Thorough understanding of deposit applications, deposit account histories and the function of on-line activity and corrections.
• Ability to deal effectively and tactfully with both internal and external customers. 
• Detail oriented, high level of accuracy, problem solving abilities, and strong analytical skills. 
• Excellent interpersonal and communication skills with the ability to lead others in an effective and impactful way. Must be a team player with a positive attitude.
• Strong writing skills and the ability to effectively utilize computer technology. 

Physical/Mental Requirements:

• Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists. 
• Requires use of close and distance vision.
• Ability to read, write, speak and understand English and effectively communicate with Bank clients. 
• Travel is occasionally required to client’s places of business and to attend community events.  
• Ability to discern information and formulate appropriate action. 
• Ability to lift up to 30 pounds.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts and Health Spending Accounts
• Lifestyle Spending Accounts
• Health Reimbursement Accounts
• Employee Assistance Program
• Company Sponsored Life/AD&D and Long Term Disability
• Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
• Pet Insurance

Retirement:

• 401k (match 4%) and Profit Sharing

Time Off:

• 15 Vacation Days (prorated for first year)
• 2 Personal Days
• 1 Volunteer Time Off Day
• 11 Holidays
• 1 Sick Day per Month

APPLY NOW

Future Opportunities!

Location

Olympic Peninsula

Category

Administration

Summary

Kitsap Bank is an independent, multi-generational, women and family-owned community bank that has provided financial services to its customers since 1908. Consistently named one of Washington’s Best Workplaces, Kitsap Bank provides the perfect environment to start or grow your career.

Don’t see the job you want, but still want to join the Kitsap Bank Family?  Send in an application today and when we post new job openings, we will source candidates through this posting first!  Make sure to indicate the types of career opportunities that interest you, the hours you are able to work, your salary requirement, and anything else you would like us to know about you.

We look forward to getting to know you!

APPLY NOW

Deposit Support Specialist I, II or III (DOE)

Location

Bremerton

Category

Information Technology

Summary

Deposit Support I provides effective operational services by performing the following deposit servicing functions within the department: Input, research, maintenance, verification, BranchCustomer telephone support, balancing, reconciling and problem solving. 

Compensation Structure:

Grade:              14    Range: $17.53 - $25.25

Grade:              15    Range: $19.13 - $27.74

Grade:              16    Range:  $21.35 - $32.04

This position may be eligible for an annual bonus depending on business factors and if the employee meets eligibility criteria.

**There are currently three openings for this position.

 Essential Functions:

• Maintain an average of 100 client and branch support calls per month over a 12-month period utilizing Contact Center platform for documentation. 
• Perform or complete training in the job duties below as assigned by management:
• Deposit Control Balancing – reconciliation, research, and resolution of all deposit accounts to the general ledger
• Account Reconciliation – Reconciliation/Balancing of discrepancies for Bank Control accounts
• Chargebacks - Process daily charge back checks for returned deposited items within acceptable timeframes based upon return codes, according to customer requests and in adherence to Reg CC
• IRS Reporting - IRS Interest Reporting for Bonds Redeemed and interest earned on Deposit Accounts to ensure all year-end tax reporting is accurate.
• Transfer Setup - Perform transfer setups received from branches using IBS Insight CIS / Deposit and IFMS systems and review to ensure requests received will function appropriately
• Safe Box - Complete Safe Deposit Box setup and maintenance requests received from branches for verifying boxes are set-up appropriately and ensuring correct payments and key deposits were collected or disbursed.
• New Accounts - Verification of New Accounts report - review all new accounts opened to ensure all settings meet bank standards and complete additional maintenance as needed.
• Dollar Transactions - Verify and perform all online dollar transactions from branch requests to ensure appropriate general ledger offsets and ensure requests meet bank standards.
• EFT Disputes - Support retail staff by assisting clients with EFT inquires and maintenance for Visa debit cards and entering disputes in to Centrix program.
• Mail Processing - Processes and sorts all outgoing mail according to size and zip code.  Labels and prepares documentation needed by the U.S. Postal Service for all outgoing mail.  Performs daily and monthly maintenance to the Neo Post mail machine.  Assists in supporting branches with mail delivery/receipt questions or problems.  Prepares overdraft notices for mailing.
• Explores options to reduce mailing costs.
• Pick up mail and all lockbox transactions on a daily basis.
• Documentation Review - Complete retail deposit document review and log exceptions.  
• Safe Box Access - Review and enter safe box access tickets. 
• Transaction Review - Reviews large dollar transactions for signatures and proper endorsements.
• Research - Processes daily branch research requests and render notices and/or statements as needed.
• File Transmission - Monitor and document all files sent to and received from Kaye Smith.
• Return Mail – Complete required maintenance for return mail.

Additional Responsibilities:

• Participate in achieving critical and interim goals to meet service level agreement and budget.
• Work in collaboration with branch personnel to research and resolve issues. 
• Help minimize costs associated with supplies, equipment, staffing and other expense
• Actively participate and contribute in team and department meetings to disseminate information and acceptance of new procedures.
• Fosters team approach and promotes professional relationships within Deposit Support and other departments within the bank.
• Monitoring and reviewing FIS Bulletins essential to job functions.
• Upon completion of cross training, each employee is required to complete a thorough review of all written procedures related to the task and make notes to review with management before they are considered proficient in the task. 
• Performs related duties as assigned.

Required Education, Experience, and Skills

• High School Diploma or GED.
• 2 to 3 years customer service and clerical experience in a banking or financial services industry.   Equivalent combinations of education and experience may be considered.
• Thorough understanding of deposit operations, deposit account histories and the function of on-line activity and corrections.
• Demonstrate ability to balance a cash drawer or experience reconciling accounts.
• Ability to effectively prioritize work projects and meet deadlines.
• Must have the ability to work with speed and accuracy.
• Working knowledge and experience with personal computers (Microsoft Word, Excel and Email), and ability to operate other standard office equipment such as a typewriter and 10 key calculator/adding machine.
• Ability to navigate, inquire and perform maintenance using FIS applications.
• Strong interpersonal and customer service skills to represent the Bank in a positive manner dealing with customers, bank employees and team members.
• Previous work experience requiring good judgement, problem solving and organizational skills.
• Ability to work independently and take initiative.
• Ability to function efficiently and effectively under pressure while maintaining a professional demeanor.
• Self-motivated and be flexible/adaptable to change.

Physical Requirements:

• Ability to communicate effectively on the telephone, hearing and speaking clearly.
• Ability to sit at a work station for long periods of time.
• Occasionally must stand and move around the office.
• Ability to lift up to 20 lbs.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts and Health Spending Accounts
• Lifestyle Spending Accounts
• Health Reimbursement Accounts
• Employee Assistance Program
• Company Sponsored Life/AD&D and Long Term Disability
• Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
• Pet Insurance

Retirement:

• 401k (match 4%) and Profit Sharing

Time Off:

• 10 Vacation Days (prorated for first year)
• 2 Personal Days
• 1 Volunteer Time Off Day
• 11 Holidays
• 1 Sick Day per Month

APPLY NOW